IndiGo Revolutionizes Flight Booking with AI-Powered WhatsApp Assistant
IndiGo, India’s popular airline, has introduced an exciting new way to book flights. They have launched an AI booking assistant called 6Eskai on WhatsApp. This innovative feature allows travelers to plan their trips while messaging friends.
6Eskai is more than just a booking tool. It’s a comprehensive digital travel agent powered by advanced AI technology. Riafy, a Google partner, developed the AI platform behind 6Eskai.
The assistant can perform various tasks. These include booking tickets, generating boarding passes, and checking flight statuses. It can also answer travel-related questions. All these services are available directly through WhatsApp.
Language is not a barrier for 6Eskai. It communicates in English, Hindi, and Tamil. This makes it accessible to a wide range of users across India.
To start using 6Eskai, users simply need to send a WhatsApp message to +91 7065145858. The process is quick and straightforward.
Google Cloud’s Large Language Models power 6Eskai. This technology enables the assistant to understand context and emotions. It can even add humor to interactions, making the booking process more enjoyable.
The AI assistant is versatile in its capabilities. It can handle ticket bookings, apply discounts, and assist with online check-ins. Users can also select seats and plan trips through the chat interface.
If users need human assistance, 6Eskai can connect them to a live agent. This ensures that all customer needs are met efficiently.
Neetan Chopra, Chief Digital & Information Officer at IndiGo, expressed excitement about 6Eskai. He emphasized IndiGo’s commitment to superior digital services and technological innovation. The new feature aims to provide immediate, personalized support to customers.
Google Cloud India’s Vice President and Country MD, Bikram Singh Bedi, also shared his enthusiasm. He highlighted the collaboration between Google Cloud and IndiGo. This partnership aims to tackle complex challenges and accelerate innovation in the aviation industry.
6Eskai represents a significant step forward in customer service for IndiGo. It combines convenience, technology, and personalization. The AI assistant is designed to make travel planning easier and more enjoyable for IndiGo’s customers.
With 6Eskai, IndiGo is bringing the future of travel booking to WhatsApp. Travelers can now handle all their flight-related needs through a simple chat interface. This innovative approach to customer service sets a new standard in the aviation industry.
As air travel continues to evolve, IndiGo’s 6Eskai leads the way in digital innovation. It offers a glimpse into the future of travel planning and customer service. With just a WhatsApp message, travelers can now access a full range of airline services at their fingertips.
